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Frequently Asked Questions

Find the answers to your Shipping questions.

Tracking

Easily track your packages by visiting our Online Tracker and inputting your Tracking or Airwaybill Number.

Business Solutions

Johnny Air Corporate's beginnings relied on shipments of commercial quantity and orders of companies for their respective industrial needs. It has continued to serve this shipping requirement up to the present which expanded from Asia.

For corporate inquiries, please contact corporatesales@johnnyairplus.com.

Payments

Currently, we accept cash and credit card payments for online shoppers, and company checks for corporate accounts.

Registering for an Account

As we value our customers, we know you deserve the best service. We encourage our clients to register for a JAC account. Registering for an account will enable us to update you for the status of your shipments and the latest promotions from Johnny Air. To register, click here.

Shipping

The chargeable weight of shipments shall be based on volume or actual weight, whichever is greater. The minimum chargeable weight is 2 lbs.

The cost of air shipment is computed based on actual weight in pounds (lbs). Items that are bulky, but light in weight are assessed in dimensional weight and will be computed as follows:

For US – L”xW”xH” / 166.
For Asia – L” x W” x H” / 366

Rates

WALK-IN (IN-STORE) SOL (ONLINE)
PERSONAL EFFECTS
METRO MANILA $6.99/lb. $6.99/lb.
PROVINCE $7.49/lb. $7.49/lb.

ELECTRONICS/PARTS/COMMERCIAL ITEMS
METRO MANILA $7.00/lb. $7.00/lb.
PROVINCE $7.50/lb. $7.50/lb.

ENVELOPES/DOCUMENTS
METRO MANILA $10.00 (max. of 1lb.) $10.00 (max. of 1lb.)
PROVINCE $10.50 (max. of 1lb.) $10.50 (max. of 1lb.)

OTHER FEES:

HANDLING FEE $5.00
DELIVERY FEE (within office vicinity) $5.00
SURCHARGE
LAPTOP $30.00/unit or 5% of value, whichever is greater
SMARTPHONES $25.00/unit or 5% of value, whichever is greater
PREMIUM additional 5% from total item cost if worth $500 and above (valuation will be based on commercial/sales invoice presented, or average price available in the internet
12% VAT

Consolidation

Shipping in bulk? Johnny Air offers consolidation service via ICE BOX! Here’s how

Purchasing service via Johnny Air

You don’t have to get a credit card just to order online. We have the solution for you: Johnny Air Purchase service.

Here’s how:

Fill out the Purchase Order form downloadable Click Here   
Note: Purchase Order form is in Word format.
Send the accomplished form to support@johnnyairplus.com
The form will be sent back to you with details on how to settle the payment for the purchase.
Note: Payment can be done via bank deposit on our BDO account.
Upon settlement of payment, fax, scan or send a photo of the bank deposit slip to purchasing@johnnyairplus.com and we will order the item for you. A confirmation will be sent to you once order has been processed.
For questions and further information on this feature, send an email to purchasing@johnnyairplus.com.

Insurance

We handle all our shipments very carefully. All packages sent through Johnny Air are automatically insured for US$100 against lost. Insurance is for total loss only, neither for partial/total breakages of your items nor for partial losses.

lf you require more coverage there is an additional premium of US$5.00 for each US$100.00 value.

No insurance for breakage or partial loss as per airline regulations. Acts of God and acts of war, under international law, such as unforeseen acts of nature like lightning, typhoon, earthquake, hurricane or acts of war like civil unrest, piracy (which is very common in some waters), terrorism and any acts of terrorism are not covered by the insurance.

Storage

Packages not claimed within three (3) months will be disposed of at Johnny Air discretion.

Claims for lost and broken (partial or full breakage) packages should be reported 24 to 48 hrs upon claiming of the package.

Terms & Conditions

Terms & Conditions
Freight charges will be settled upon pick-up or delivery via cash or credit card. For shipments subject for delivery, only cash payment is accepted.

JAC Plus consolidate multiple packages into a single box via ICE BOX service only.

Chargeable weight with a fraction of a pound is rounded up to the next pound.

Chargeable weight shall be based on volume or actual weight, whichever is greater.

The cost of air shipment is computed based on actual weight in pounds (lbs.). Items that are bulky but light in weight are assessed in dimensional weight and will be computed as follows:

For US – LxWxH inches /166
For Asia – LxWxH inches /366

We don't insure for breakage, damage (including water damage) or partial loss as per airline regulations

Your package FROM the U.S.A. via airfreight is insured for $3.50 per pound up to $100.00 for “total loss”. This settlement amount already includes freight reimbursement and the cost of your packages.

You may avail of our in-house insurance on total loss for an additional coverage of 5% of the declared value or commercial invoice value.

NOTE : Acts of God and acts of war, under international law, such as unforeseen acts of nature like lightning, typhoon, earthquake, hurricane, plane crash or acts of war like civil unrest, piracy(which is very common in some waters), terrorism and any acts of terrorism are not covered by the insurance.



7. JAC is not liable for delays beyond our control. It is the airlines prerogative to bump-off or offload boxes even if premium rates are paid for.

8. Packages not claimed within three (3) months will be disposed of at Johnny Air Plus' discretion

9. In case of fraudulent transactions, shipment will be confiscated. Such incident will be reported to legal and proper authorities both in US and PH head offices.


Important Notice:
(PLEASE READ BEFORE SENDING)

JOHNNY AIR CARGO (JAC) and its customers are required to adhere to United States and Philippine laws regulating export trade and shipping. JAC STRICTLY PROHIBITS shipments of firearms, firearm parts and accessories thereof (even with legal permits), ammunitions, hazardous materials, dangerous goods, lithium batteries, counterfeit merchandise, illegal drugs, cash, coins, precious metals and negotiable instruments. In addition, JAC does not accept for shipment any goods requiring the issuance of export licenses by the Department of Commerce, Bureau of Industry and Security (B1S), the Department of State, Directorate of Defense Trade Controls, the, Treasury Department, Office of Foreign Assets Control, or any other agency. Customers are required to provide JAC with accurate product descriptions and values so that Automated Export System (AES) filing requirements can be satisfied. By placing cargo with JAC, the customer agrees to all of the above restrictions and conditions, and agrees to indemnify and hold harmless JAC for any fines, penalties, forfeitures or other costs arising from the customer’s failure to comply with these requirements.