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Find the answers to all your shopping and shipping questions.
Click on each question to expand and see the responses to the most frequently asked questions. If you have any other concerns, you may reach us using the Chat Online found on the bottom right of our website. Alternatively, you can contact us via our Contact Us Form.
Below are answers to the most general questions about shipping to Philippines from the US.
Johnny Air Cargo offers some of the cheapest ways to ship products from the US to the Philippines.
The chargeable weight of shipments shall be based on volume or actual weight, whichever is greater. The minimum chargeable weight is 2 lbs.
For US to PH – L” x W” x H” / 166
Send your package today!
Prohibited items.
Johnny Air Cargo strictly prohibits shipping in any form of:
The company also limits.
For complete information on prohibited items, click Prohibited Items.
Packages not claimed within three (3) months will be disposed of at Johnny Air discretion.
Claims for lost and broken (partial or full breakage) packages should be reported 24 to 48 hrs upon claiming of the package.
We are not amenable to any forms of breakages, dents, and damages.
Easily track your packages by visiting our Online Tracker and inputting your Tracking or Airwaybill Number.
*Please note that packages from NY, NJ, and DE are only the ones that are trackable using the tracker.
| METRO MANILA | PROVINCE | |
| WALK-IN (IN-STORE) SOL (ONLINE) PERSONAL EFFECTS - 12 pcs and below of the same item |
$6.99 per pound | $7.49 per pound |
| ENVELOPES / DOCUMENTS - maximum of 1 pound |
$10.00 per envelope | $10.50 per envelope |
| COMMERCIAL QUANTITY / CORPORATE SHIPMENTS |
$7.00 per pound | $7.50 per pound |
| CORPORATE SHIPMENTS ON SKID, PALLET or CRATE | $7.50 per pound | $8.00 per pound |
OTHER FEES:
| HANDLING FEE: | $5.00 per invoice |
| DELIVERY FEE: | $5.00 (Metro Manila and office vicinity on provincial branches) *outside Metro Manila delivery and outside of office vicinity on provincial branches available |
| SURCHARGE: | LAPTOP - $30.00/unit or 5% of value, whichever is greater SMARTPHONES - $25.00/unit 5% of value, whichever is greater. |
| PREMIUM: | 5% from total item cost if worth $500 and above *Valuation will be based on commercial/sales invoice presented, or average price available online |
It can take between 7 and 10 business days to Manila after the departure date. Our flight times are between from Monday to Friday.
The delivery process from Delaware may take up to three weeks as this hub is still in its early stages of operation.
Delivering packages to provincial areas can often be more time-consuming than shipping to urban centers due to logistical challenges and the distances involved. As such, it is essential to note that shipments to these locations typically take up to 14 working days to arrive.
That's all there is to it! We'll handle the rest. We will deliver your purchased items within a matter of time.
As we value our customers, we know you deserve the best service. We encourage our clients to register for a JAC account. Registering for an account will enable us to update you for the status of your shipments and the latest promotions from Johnny Air. To register, click Johnny Air Cargo PH.
We handle all our shipments very carefully. All packages sent through Johnny Air are automatically insured for US$100 against lost. Insurance is for total loss only, neither for partial/total breakages of your items nor for partial losses.
If you require more coverage there is an additional premium of US$5.00 for each US$100.00 value.
No insurance for breakage or partial loss as per airline regulations. Acts of God and acts of war, under international law, such as unforeseen acts of nature like lightning, typhoon, earthquake, hurricane or acts of war like civil unrest, piracy (which is very common in some waters), terrorism and any acts of terrorism are not covered by the insurance.